From deposits and withdrawals to game rules and account settings — bjvip has you covered every step of the way.
Popular: Deposit issues · Bonuses · Payment methods · Understanding odds
What can we help you with?
Choose a category — bjvip has solutions for every kind of issue
Rules, limits, and troubleshooting for deposits via bKash, Nagad, and Rocket.
How to withdraw your winnings, processing times, and applicable limits.
Identity verification, profile updates, security settings, and account issues.
How to claim bonuses, wagering requirements, and reasons a bonus may be cancelled.
Guides covering slots, Live Casino, crash games, and Sports Betting.
Fixing game loading issues, app problems, and browser errors.
Account hacking, password security, and personal data protection.
VIP levels, points system, cashback, and exclusive member benefits.
Speak directly with our support team
Bjvip offers three support channels — reach out whichever way works best for you
Click the chat icon at the bottom-right corner of the website. A Bangla-speaking support agent will respond in under 2 minutes.
Available nowFor complex issues or document submissions, please reach out via email. You can expect a response within 1–4 hours.
support@bjvip.bestJoin bjvip's official Telegram channel for updates, announcements, and direct support.
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Most Frequently Asked
Payment is the most common topic users ask about at bjvip. Most issues are actually easy to resolve — you just need to know a few things. First, always make sure you're sending to the correct number. bjvip's payment number is updated from time to time, so use the latest number shown on the deposit page every time you make a deposit.
Second, always save the reference number or transaction ID after sending a payment. If your deposit hasn't appeared in your wallet after more than 30 minutes, contact Live Chat with that transaction ID — it's usually resolved within minutes.
When sending via bKash, always use the "Send Money" option — not "Payment". Using the wrong option may cause a delay in crediting your deposit.
Payment Methods & Limits
Available deposit and withdrawal methods on bjvip
| Method | Minimum Deposit | Maximum Deposit | Minimum Withdrawal | Processing Time | Fee |
|---|---|---|---|---|---|
| 💰 bKash | ৳200 | ৳50,000 | ৳500 | ⚡ Instant | Free |
| 📱 Nagad | ৳200 | ৳50,000 | ৳500 | ⚡ Instant | Free |
| 🚀 Rocket | ৳500 | ৳30,000 | ৳500 | ⏱ 5–15 minutes | Free |
| 🏦 Bank Transfer | ৳1,000 | ৳2,00,000 | ৳1,000 | ⏱ 1–3 business days | Free |
| 💳 Crypto (USDT) | $10 | Unlimited | $20 | ⏱ 1–30 minutes | Network Fee |
* Withdrawals are typically processed within 15 minutes — for accounts with completed KYC verification.
Step-by-Step Guide
Log in to your account and click the top menu or the wallet icon.
Go to the payment page and select "bKash". Enter the amount and press "Confirm".
Send the amount from bKash using "Send Money" to the number shown on screen. Copy the reference number.
Enter the transaction ID from bKash into the designated field on the bjvip page and submit.
Funds are usually credited to your wallet within 5 minutes. If there's a delay, provide the transaction ID in live chat.
Withdrawal Guide
Log in and click the "Withdrawal" option. You'll see your current available balance.
Select bKash or Nagad, then enter your registered number and the amount. Minimum ৳500.
Identity verification must be completed before your first withdrawal — upload your NID and a selfie.
Hit confirm. The bjvip team will review and approve your request — usually within 15 minutes.
Once approved, funds will be sent directly to your bKash or Nagad. You'll receive an SMS notification.
Identity Verification
KYC (Know Your Customer) verification is mandatory at bjvip — especially when making your first withdrawal. It's actually there to protect your account, ensuring no one else can use your identity to withdraw funds. The process isn't complicated and can be completed entirely online.
Upload clear photos of both the front and back of your NID. Both the old NID card and the smart card are accepted.
Take a selfie holding your NID. A well-lit, clear photo will speed up the verification process.
An OTP will be sent to your registered mobile number — use it to verify your number.
Approval typically takes 1–24 hours. If it's urgent, let us know via live chat and we'll prioritize it.
Tip: Take your NID photo in natural daylight rather than at night — it speeds up the verification process.
Many users head straight to Live Chat when they run into an issue — that works, but a lot of common questions are already answered right here in the Help Center. bjvip's Help Center has over 120 articles, each written in plain language with real solutions to real problems.
The most common issues reported are: funds not arriving after a deposit, withdrawals getting stuck, bonuses not activating, and games not loading. In 90% of these cases, users can resolve the problem on their own — you just need to know the right steps. Check the Quick Fixes section below.
If more than 30 minutes have passed since your deposit and it hasn't shown up in your wallet, first check your bKash or Nagad transaction history to confirm the transfer went through. If it did, take note of the transaction ID and contact bjvip via live chat. The support team will use that ID to manually credit your account.
A common mistake is sending funds to an outdated bjvip payment number. Payment numbers are updated on the site immediately whenever they change — so it's essential to get the current number from the deposit page every single time. If you've sent to an old number, bjvip won't be able to trace it automatically, so contact support as soon as possible.
Withdrawal requests at bjvip are typically processed within 15–30 minutes. However, delays can occur for reasons such as incomplete KYC verification, unmet bonus wagering requirements, or a withdrawal amount exceeding the daily limit. Check the status on your account's "Withdrawal History" page. If it shows "Pending", wait a little longer; if it shows "Failed", read the reason given and contact Live Chat.
Games failing to load on bjvip are most commonly caused by a poor internet connection or cached browser data. Start by clearing your browser's cache and cookies — in Chrome, press Ctrl+Shift+Del and select "All time" to clear everything. Then refresh the browser. On mobile, try closing and reopening the browser, or restart your phone.
If a specific game isn't loading, it may be temporarily under maintenance. This information is posted on bjvip's home page or status page. If the entire casino section won't load, check your internet connection — a speed above 3 Mbps is generally enough to run Live Casino smoothly.
The most common reason for not receiving a bonus is that the offer has already been claimed. For example, the welcome bonus is a one-time offer for your first deposit only — it does not apply to subsequent deposits. Another reason could be not meeting the minimum deposit requirement. Full terms for every offer are listed on bjvip's Promotions page — reading them clears up most of the confusion.
bjvip's support team can assist you in Bangla at any time. If you're not comfortable writing in English, just type in Bangla in the chat — you'll get a reply in Bangla.
Quick Fixes
For Beginners
If you're new to bjvip, things can feel a little overwhelming at first. Just keep the essentials in mind and you'll find your footing quickly.
Frequently Asked Questions